Refund policy

Returns & Refunds

Many blueWater baboon products are made to order specifically for you. Because of this, we generally cannot accept returns or exchanges for buyer’s remorse, incorrect size selection, or a change of preference.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at captain@bluewaterbaboon.com within 30 days of receiving your order. Include your order number and, when possible, photos showing the issue.

We’ll review the issue and work with you to make it right. Depending on the circumstances, this may include a replacement or refund at no additional cost to you.

Returns

Please contact us before returning any item. Because our products are fulfilled through production partners, the appropriate resolution and return instructions can vary by product. Items returned without prior authorization may not be accepted.

Exchanges

We generally do not offer exchanges for incorrect size, color, or product selection. Please review product descriptions and sizing information carefully before placing your order.

If you received the wrong item or your item has a manufacturing defect, contact us and we’ll help resolve the issue.

Refunds

When a refund is approved, it will be issued to your original payment method. Please allow your bank or credit card provider additional processing time after the refund has been issued.

If you have any questions about an order, contact us at captain@bluewaterbaboon.com.